Can I keep my business number?
Yes. You get a Rizzceptionist number and forward your existing line to it. We give you step-by-step forwarding instructions for your carrier. You can also use the new number directly.
What counts as a minute?
Time your receptionist spends on the phone with a caller. Lite includes 100 minutes a month, Starter and the Daynestly add-on include 300, Pro includes 750 and Business includes 3,000. The free trial includes 50. For most businesses 300 minutes is well over 100 calls a month.
What happens if I run out of minutes?
Your receptionist keeps answering and extra minutes are $0.25 each ($0.18 on Business), shown in your dashboard as they're used. We warn you at 80% and 100%. If you'd rather not go over a set amount, choose a monthly overage cap: when you reach it, calls go to voicemail (callers can still leave a message) and we let you know so you can upgrade or add 100 minutes for $20. Unused pack minutes roll over month to month and expire 90 days after you buy them.
Can I get a toll-free number?
Yes. Every plan comes with a local number. A toll-free number (800, 888, 877 and similar) is $5 a month on any plan, or $50 a year on annual plans.
What happens if I go over my minutes?
Your receptionist keeps answering. Extra minutes are $0.25 a minute ($0.18 on Business) and show in your dashboard as they're used. We warn you at 80% and again at 100% of your included minutes.
Will callers know they're talking to AI?
Yes. Every call opens by saying it's your business's virtual assistant and that the call may be recorded. Callers appreciate the honesty, and it keeps you on the right side of recording rules.
Where do the bookings go?
Straight into Google Calendar or your Daynestly calendar, on every plan. You also get an email summary after every call.
What about urgent calls?
You decide during setup. Your receptionist can take a detailed message and alert you right away, or on Starter and up, transfer the caller to you or your team.
Is there a free trial?
Yes. Every plan starts with 14 days free, including 50 minutes of calls. We take a card when you sign up but charge nothing until the trial ends, and we email you 3 days before. If your trial minutes run out early, your receptionist takes messages until the trial ends, or you can start your plan right away. Starter, Pro and the Daynestly add-on have a $99 one-time setup fee, charged when the trial ends and waived when you pay annually. Want to hear it first? Call 866-486-3702.
What's the difference between plans and done-for-you?
Plans are the receptionist software: you set it up once and it runs. Done-for-you (Growth and Elite) adds our team running your social posts, your website and your receptionist script for you.